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Selwyn N

1 reviews | Active since Oct 2015

02 Oct 2015, 13:40

NO SIGNAL!!!!!

Hi. Had Vodacom contract for many years. Living in J Bay the signal was fine. At some or other time MTN negotiated some contract with Kouga Municipality. Since then my Vodacom signal was just about null and void. In my house I had NO signal. Eventually Vodacom installed a booster/aerial causing unwanted damage to my property as well. I then had a signal at home which was terrible to say the least. Had to run to the kitchen every time a call comes through or a message/whatsapp. Vodacom insisted that there was no problem with there signal. Now to prove them wrong I did the following. First I broke my S4 by stamping it on the ground. Then I cancelled my contract with Vodacom. Had to pay R 2 170 penalty to cancel my contract early so I can go to MTN with same number. Contract suppose to stop January 2016 but as I said paid the money and forfeited 400 free minutes per month for -four months. Yes lost my free minutes and other extras sms's data etc, just to get rid of them!!! Now I am the happiest MTN customer in J Bay. No wonder Vodacom is leading the complaints at Hallo Peter by a very large margin!!! They breach contract because they say they have signal!!!!

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Replies (1)
Vodacom
Vodacom's reply02 Oct 2015, 13:55
Official
Hello Selwynnic,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team