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Sunet D
1 reviews | Active since Oct 2012
26 Nov 2018, 12:31
NO SIGNAL
Pathetic thats all i can say. This must now be my 5th complaint. NO signal whatsoever at my house. NOTE with two boosters. Can vodacom please put up a signal tower on my farm!!!!! Maybe then i will have a signal. Dont know how they will contact me because i will not be able to take their call!!! Maybe between 8h00 and 12h00 when i am at work ?
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Replies (2)
Vodacom's replyOfficial
26 Nov 2018, 14:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2018, 14:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sunet D's updateReviewer Update
04 Dec 2018, 15:07Ok. So vodacom contacted me twice. First a lady who wanted to know what the problem is. When i explained that we have two boosters that are not working when there is no electricity her reply to me was: Dont you have a generator? REALLY!!!!!!! So now I must pay for petrol for my generator and pay for a service which i am not getting? I am actually supposed to have signal without the boosters because they provide a service - not. Secondly a vodacom employee tried to contact me at a time when i had no signal. So he left a voicemail saying that he will contact me later.........which never happened. I really think its time that vodacom do something, and stop making lame excuses. I have been very patient up to now. Maybe i must maar take my 3 contracts somewhere else.
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Sunet D's update04 Dec 2018, 15:07
Reviewer Update
Ok. So vodacom contacted me twice. First a lady who wanted to know what the problem is. When i explained that we have two boosters that are not working when there is no electricity her reply to me was: Dont you have a generator? REALLY!!!!!!! So now I must pay for petrol for my generator and pay for a service which i am not getting? I am actually supposed to have signal without the boosters because they provide a service - not. Secondly a vodacom employee tried to contact me at a time when i had no signal. So he left a voicemail saying that he will contact me later.........which never happened. I really think its time that vodacom do something, and stop making lame excuses. I have been very patient up to now. Maybe i must maar take my 3 contracts somewhere else.