No signal

I am appalled at the service received from Vodacom. I have logged a call two weeks ago and had to call again last week as there was no resolution to the matter. The residents and myself in the area are having a huge network signal issue. We do not get signal coverage at home and miss important phone calls and messages or cannot get internet connection. This is really frustrating. Furthermore, my tracking device is linked to Vodacom as a service provider and every day, I get a call to see if the car is fine as they pick up an out of range signal. Finally today, someone calls to say it is been escalated to a technician. Turnaround time to resolve is 2 weeks....that's madness especially since it took two weeks for my query to be attended to!!! And now i get a message to say ref number 1- ********** ********** is resolved when that's not true...height of frustration