No signal

I was contacted by Vodacom the same day I filed the original complaint on 3 April. Apparently there is a problem at the tower and the appropriate department would have been notified. Still no signal 6+ days later. Am I expected to pay my account this month (on contract) when I had limited use of my cellphone? My husband had to buy a cell c sim card to use as his emergency number (he is a medical doctor) since his vodacom sim also has no reception.