1 reviews | Active since Sept 2016

16 Nov 2017, 17:25

No Signal

Before signing up for another 24months in December 2016, I was assured that a mast would be erected in my area as the signal at my location is atrocious. And until such time that the mast is up, I would be given a discount on my monthly bill.

I agreed to this and did not jump ship to CellC, who has excellent signal at my location. It is almost a full year and there is no new mast and I have had NO discounts. If I did not subscribe to Skyfi (R685), I would not have been able to have even one clear and complete conversation on my cell phone/Vodacom phone.

So, for R1380 every month, If my wifi is down, my calls are dropped, unclear, non existent. My visitors, most of whom are with Vodacom, also cannot take any calls, as there is no signal!!

I think it is ****************... taking my hard earned money with no service given.

Shame on you Vodacom!

0
Replies (1)
Vodacom
Vodacom's reply17 Nov 2017, 06:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team