NO services from Vodacom Fiber!

To say that the level of service I am receiving from Vodacom Fiber is terrible would be a compliment. I have requested from them to move my fiber line on 31 Jan 2019 and received a SR number. it is now close to 2 months and I have received no feedback from them! I have been phoning everyday for them to come and move my line and to get an update and every day I receive a different answer. so over this so called service provider as no services is being provided to me.