VB
Virginia B
1 reviews | Active since Jul 2015
17 Jul 2020, 12:29
No Services !!
Still trying to get someone to assist at Vodacom with my services that has been suspended since Saturday in order for them to migrate from contract to pre paid - been following up on Wednesday - someone then contacted me and said they will get back to me - still nothing - its Friday!! Been trying to speak to a consultant twice this morning re but my calls get ended the minute we start speaking -
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Vodacom's replyOfficial
17 Jul 2020, 13:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jul 2020, 13:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
VB
Virginia B's updateReviewer Update
21 Jul 2020, 15:15After a week and a half of Frustration and agony, I finally received a call from Vodacom. The agent from Vodacom said their I.T. Department said nothing was wrong from their side. I should do a "screen dump" and forward it to Vodacom. I then explained to her I had to use WIFI to send and receive email and communicate.
I made an enquiry about my airtime and data before I converted my contract to prepaid, their reply was that I was going to forfeit all my data and call minutes.
Yesterday afternoon after the call with Vodacom my phone started to receive sms messages and data calls without logging into a WIFI network, which says to me that their was initially something Vodacom had to change on their system to make allow my phone send and receive messages.
I have yet to check my other two lines that is connected to this number that I have with Vodacom Contract.
I made an enquiry about my airtime and data before I converted my contract to prepaid, their reply was that I was going to forfeit all my data and call minutes.
Yesterday afternoon after the call with Vodacom my phone started to receive sms messages and data calls without logging into a WIFI network, which says to me that their was initially something Vodacom had to change on their system to make allow my phone send and receive messages.
I have yet to check my other two lines that is connected to this number that I have with Vodacom Contract.
VB
Virginia B's update21 Jul 2020, 15:15
Reviewer Update
After a week and a half of Frustration and agony, I finally received a call from Vodacom. The agent from Vodacom said their I.T. Department said nothing was wrong from their side. I should do a "screen dump" and forward it to Vodacom. I then explained to her I had to use WIFI to send and receive email and communicate.
I made an enquiry about my airtime and data before I converted my contract to prepaid, their reply was that I was going to forfeit all my data and call minutes.
Yesterday afternoon after the call with Vodacom my phone started to receive sms messages and data calls without logging into a WIFI network, which says to me that their was initially something Vodacom had to change on their system to make allow my phone send and receive messages.
I have yet to check my other two lines that is connected to this number that I have with Vodacom Contract.
I made an enquiry about my airtime and data before I converted my contract to prepaid, their reply was that I was going to forfeit all my data and call minutes.
Yesterday afternoon after the call with Vodacom my phone started to receive sms messages and data calls without logging into a WIFI network, which says to me that their was initially something Vodacom had to change on their system to make allow my phone send and receive messages.
I have yet to check my other two lines that is connected to this number that I have with Vodacom Contract.