CP
Cheridene P
1 reviews | Active since Nov 2019
22 May 2021, 07:25
No service...no explanation
We have been sitting without wifi / our fibre service for most of the week. They cant pin point the problem...they keep making appointments to come and resolve the issue but never get here. Since we have actually logged the complaint its been longer then 72 hours and now we are told we must wait until monday afternoon if we are lucky because their technicians dont work over weekends. But you will still be billed for the lack of connectivity and no service
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Replies (3)
Vodacom's replyOfficial
22 May 2021, 09:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 May 2021, 09:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CP
Cheridene P's updateReviewer Update
22 May 2021, 13:35Vodacom FTTH is a **** in itself. The consultants offer a bunch of lame excuses....not one that matches the other. The management never gets involved. Please if a comsultant lromises to follow up or escalate your complaint you can be gaurenteed that NO ONE WILL contact you back. This is the most pathetic service. Anyone who wants to use Vodacom FTTH should definately first read all the complaints about their non existant customer service and rather choose a different service provider. We have been struggling a week to get some answers and service and still not one person bothers to pick up the phone and give an honest answer about why we dont have a service!!?
CP
Cheridene P's update22 May 2021, 13:35
Reviewer Update
Vodacom FTTH is a **** in itself. The consultants offer a bunch of lame excuses....not one that matches the other. The management never gets involved. Please if a comsultant lromises to follow up or escalate your complaint you can be gaurenteed that NO ONE WILL contact you back. This is the most pathetic service. Anyone who wants to use Vodacom FTTH should definately first read all the complaints about their non existant customer service and rather choose a different service provider. We have been struggling a week to get some answers and service and still not one person bothers to pick up the phone and give an honest answer about why we dont have a service!!?
CP
Cheridene P's updateReviewer Update
22 May 2021, 13:36In Due time??????!!!!!??
CP
Cheridene P's update22 May 2021, 13:36
Reviewer Update
In Due time??????!!!!!??