MN
Malcolm N
1 reviews | Active since Dec 2016
03 Nov 2022, 11:20
No service yet being billed on contract!
I brought to Vodacom's attention in January this year that I am not receiving signal on any of my contracts/devices at home and have been following up since on the replacement of the booster at my home however Vodacom has done nothing about the matter to date. I am still being billed the full amount on my contracts yet have had no service.
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Replies (3)
Vodacom's replyOfficial
03 Nov 2022, 11:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2022, 11:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
Malcolm N's updateReviewer Update
07 Nov 2022, 11:12When can I expect a response from the CEO's Office on this matter?
MN
Malcolm N's update07 Nov 2022, 11:12
Reviewer Update
When can I expect a response from the CEO's Office on this matter?
MN
Malcolm N's updateReviewer Update
15 Nov 2022, 12:02My feedback remains ignored by Vodacom.
MN
Malcolm N's update15 Nov 2022, 12:02
Reviewer Update
My feedback remains ignored by Vodacom.