No Service with request to SIM Swop

Yesterday I went to the Vodacom Datastore in Cavendish to request a SIM swop. I was told this would take 2 - 24 hours. After 24 hours the SIM Swop has still not gone through. I have phoned the Vodacom Data Store 3 times and finally got through to the person who dealt with me, despite having been assured I would be called back. I then went into the store personally for the 3rd time in two days and I was told that the SIM swop had not gone through and they would investigate. I am still waiting for the SIM swop to go through and for the store to call me to tell me what is going on. The delay is unacceptable and the service exceptionally poor. I request that the SIM swop be performed immediately and I be contacted with the details of what the problem is. Please contact me on ***.<br> <br> In addition to this, I have had to deal with foul play on my account in the last month and terrible customer service. I have now been without my normal phone contract number for over a month, despite the fact that Vodacom continues to charge me for my contract. I am highly dissatisfied with Vodacom as a cellphone provider and intend to cancel my contract shortly.