No service which I pay for

How is it possible that Vodacom can be off from 12H00 Noon on Friday 4 March 2022 until 00H00 05 March 2022. I ordered goods and had to pay for them on Friday was unable to pay and was unable to receive or send messages via nay media using my Cell Phone. I pay for a service but I am unable to rely on my service provider for un-interupted service but I have to pay monthly for a service which I have no control over. If I default then I get cut off but I cannot rely on a service that is necessary for my every day usage. I need Vodacom to come to the party and assist me or come up with alternative solution when they cannot give me what I pay for. This problem of no service left me with a problem could not pay for the goods and no delivery of the goods so is Vodacom going to do to assist me. Mnnn I doubt it.