No service whatsoever

Ref SR ***. Absolutely no service whatsoever my Fibre has been down for a week now When I logged a call a week ago for a technician to come fix it I was rold I would wait up to 72 hours and a technician would be sent to fix the Fibre. 1 week and 1 Day later and many calls to Vodacom to follow up and each time I get told the technician will come at 2pm and everyday he doesn't arrive. Numerous promises by Vodacom to return my call and they never do. I am still without Fibre left with nothing but empty promises. Disgusting service or should I say no service at all. Anyone thinking of using Vodacom foe your Fibre needs I highly recommend you stay away from them. I will be canceling my contract with them. Simply pathetic