No Service whatsoever.
<p>Changed from Contract to prepaid before 30 Sept. Were quick to cancel contract because there was unused data and airtime that they claimed back. Cell phone has not been able to send or rec anything linked to internet, ie, whatsapp and emails . i can only rec and make calls and send old style sms's. Ph'd 082 111, and got promissed that it would be sorted. on Friday 30th. Had to go to Vodacom shop to try sort out but they copuld not, and were forced to send an email to H/o. Told me it would take 24hrs, well its now Monday 3rd Oct and I still have no comms as it should be! Have just been to Vodacom shop again and they ph'd H/o again and was promised 1 hr and its now been 2 hrs and still nothing!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
4/10/2016...Update....A very helpfull gent from Vodacom head office ph'd me and after about 6 phone calls , we managed to rectify the problem. The APN simply neede to be activated, something which could have been done at Franchise level or in responce to my ph call to 082111 or the vodacoms shop's email to Vodacom in Jhb. The ph is now working but the mystery as to why it wasnt sorted in the first place, remains exactly that......
4/10/2016...Update....A very helpfull gent from Vodacom head office ph'd me and after about 6 phone calls , we managed to rectify the problem. The APN simply neede to be activated, something which could have been done at Franchise level or in responce to my ph call to 082111 or the vodacoms shop's email to Vodacom in Jhb. The ph is now working but the mystery as to why it wasnt sorted in the first place, remains exactly that......