No Service whats so ever

I app**** for two new business lines on our existing corporate account at the shop in Rivonia Village yesterday. I was informed I would have an answer within 4 hours. I did not get an answer yesterday! I tried calling the branch and their phone just rings endlessly. When I finally got through after an hour of continually dialling their number I was told that Joyce is not in. End of conversation... soooooo if Joyce is not in does that mean I don't get assisted? The lady then responded to say that she will call me back. This Is now 2 hours ago and still no feedback. Your service is disgraceful! Do you have a pact to only answer 1 call an hour? I have since called the business line and lodged my own request for the two lines so your shop can consider the sale lost!