vV
viljoenwilliecmac V

1 reviews | Active since Sept 2016

22 Sept 2016, 15:12

No Service! Vodacom don't listen to our urgent requests. No one phone us back.

<p>After several complains and e-mails we still not received a phone call from Vodacom as requested for someone to assist me. Now after I have already send an e-mail, the consultant that we have dealed with the last time, do not listen to my requests. Please could someone just contact me. Today we have received on all the cellphone's a message the following: " we recieved notification that the account holder of this Vodacom account is deceased, please contact ********** to discuss the various options available." When I called this number there are only 2 option available, and none of these options apply to these condition. Phathetic services all over even when you call in. Please contact me urgently. The last consultant was Dominic at e-mail **********

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Replies (1)
Vodacom
Vodacom's reply23 Sept 2016, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team