No Service - Vodacom 7

So after 3 days struggling (from 14.08.2018 to 17.08.2018) to get my arrears account status updated to CURRENT, and after Accounts or Collections Services promises to provide an updated statement reflecting the payment is made..... i receive a new sms from Accounts, "please settle your account today...."

I give up really........ if this is how Vodacom treats a customer who has three (3) lines on his name and pays one (1) through a family connection to the value of R2000 - 4000 per month then i am not sure what to do to get a fair service