No Service - Vodacom 6

When Customer Support follows up on my poor scoring of their service i tell them about the accounts lady who slammed the phone down in my ear, they take her details and state that this will be escalated and a supervisor will call me to provide feedback. I mention at this point that surely Accounts Dept or Collections Services is also part of Vodacom and should thus provide a level of service reflecting the company's mission and vision statements, the agent agrees fully in principle and confirms again that i will receive feedback..... this was on 17.08.2018 today is 20.08 2018 and i am still waiting.