No Service - Vodacom 5

I received a call from Customer Support asking why i rated their service so poor, i stated that i keep getting told my account is sorted out and the arrears is not in effect , however, the following day i receive an sms from Accounts or Collections Services stating i must make arrangements for an arrears account. They advise me that they will do a follow up and revert........ guess what today is the 20.08.2018 and no feedback.