No Service - Vodacom 3

After the debacle of the 15th i am sent two sms requests to review service provided by Accounts or Collection Services and Customer Support which i rate both in a negative light. I receive a call from Accounts and ask them if i can speak to a supervisor, a gentleman gets on the phone and i request if he can review my account and advise me if the POP has been noted. He indicates my account is in order, i ask him to email proof that he confirms this which he states he cannot do but he can send me a statement which will show the account is not in arrears..... it is 20.08.2018 and i am still waiting.