1 reviews | Active since Aug 2016

22 Mar 2017, 10:30

No Service Vodacom

<p>This account is still not sorted since last year. I really had enough of Vodacom! <br />Subject: EC-04CZ-2KVDWU Hellopeter</p> <p>Good day</p> <p>On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused. This is certainly not in line with Vodacom's aim in achieving service excellence.</p> <p>I have loaded a free 1Gig on your number for the remainder of the contract term.</p> <p>I would like you to please view the following link and advise to which package you want to migrate to (migration effective 31 October 2016):<br />http://www.vodacom.co.za/vodacom/shopping/plans/plans</p> <p>Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.</p> <p>You may email us on ********** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.</p> <p>Regards</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply22 Mar 2017, 11:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Mar 2017, 11:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team