No Service - Vodacom 2

On 16.08.2018 i receive an additional sms advising me i must settle an arrears on my account of R2468.39, i call the Collections Dept and the agent puts the phone down in my ear as i refuse to provide my ID no. again as i had already don so on the voice prompts. I then call Customer Service and the agent advises me my account is in arrears, i ask to speak to a supervisor. Ms Nkomo asks me to provide the POP and then confirms on email that Accounts has been advised to update my account.