No Service - Vodacom 1

On Tuesday 14.08.2018 i received an sms advising me to make arrangements to settle an arrears on my account NA085939 of R2468.36, i called Customer Support and advised them i would revert back with POP. on 14.08.2018 i call Customer Support to provide the POP and the agent states she will first check my account before i send the info, low and behold she tells me the amount has cleared and the account is current. I ask her to speak to a supervisor as i had a previous issue with Vodacom and and did not want a repeat, Ms Mandisa provided me with her personal email address and asked me to send any queries to her to get a speedy resolution.