KS
Keown S
1 reviews | Active since Feb 2023
27 Feb 2023, 10:13
NO SERVICE TOWARDS MY FIBER LINE AFTER MANY PHONE CALLS AND EMAILS.
MOST UNPROFESSIONAL COMPANY I HAVE EVER COME ACROSS. OUR FIBER LINE HAS BEEN DOWN FROM THE 15 FEBUARY, 12 DAYS LATER AND VODACOM HAS DONE NOTHING TO HELP EXCEPT CALL AND LOG SR NUMBERS ALL I WANT IS MY WIFI TO BE WORKING THATS IT. NO ONE CAN GIVE ME DEFINITIVE TIMELINE AS TO WHEN THIS WILL BE FIXED. MOST *********** STAFF AND STRUCTURE I HAVE EVER SEEN. ALL I WANT IS VODACOM TO FIX THIS ISSUE AS I AM PAYING FOR THIS SERVICE.
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Replies (1)Vodacom's replyOfficial
27 Feb 2023, 11:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Feb 2023, 11:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
