No Service to Speak of from Vodacom.

If anyone is looking for ideas of how not to conduct business, take a page out of Vodacom's customer treatment book... I wish I could complain about their service but it is non existent. There isn't service at all, they are ********* ***** who make people's life miserable. I was phoned by gentleman offering me a contract update of which I was to pay less for me, I told him I had wanted to cancel but he insisted that i would be paying less, from 90 odd Rand to 70 odd Rand for much more airtime... I was okay that sounds like a good deal man... He then spoke of R 150.00 admin fee, that is when I went hold up squire , just cancel the contract... I did not want it anyway, I am not willing to pay more... This gentleman promised to waive the admin fee and not charge the R 150.00, I was like okay but do not dare take it... He made a promise not to...

Month end a debit order of 200 and some odd Rand was pulled off my account by Vodacom, obviously I was upset... I called Vodacom, where I was shoved from pillar to post, department to another and had to hold for decades on the phone with every transfer of each department... and it just did not end... I had promised the gentleman and the call can be pulled as they pride themselves on recorded conversations, I had told the guy I will reverse the debit order should they take more than the 70 odd Rand...

I have written an e-mail to their collections department of which was blatantly ignored not to my surprise this time, I even wrote on the e-mail that I know my e-mail will not be taken seriously for nothing has been taken serious thus far... Needless to say I have had no response, they have though blocked my number and the guy who eventually called me for payment of 500 odd Rand after they have not given airtime, I am unable to call out, can only receive calls and this is my only number.

I advised the gentleman that I was not going to pay for their mess up, he cut the call, hardly surprising as this is the norm with Vodacom... Just take it on the chin and move on, I was a master of taking on the chin now...I then received an sms with ref number 1- ********** ********** that my query was escalated to legal this was the 21st of Feb... 22nd of Feb I received yet another e-mail stating that my query was closed this is with nothing sorted, how I know i phoned Vodacom Pine town who assured me that the query is not sorted it with their legal department.

Vodacom for You... It is scary that in that organisation No one Cares... Gives a Hoot or Rat's Ass about their Customers.

Zipho.