TE
Tonie E
1 reviews | Active since Jan 2019
23 Jan 2019, 08:45
NO Service to settle the account
Good Day,
I have been busy for 2 months now trying to settle my account but there is not a single person that can assist me.
My account was handed over to MBD according to Vodacom i have called them to make arrangements to settle the account but they have informed me that the account was retracted by Vodacom.
Vodacom respond that its been handed-over all i want to do is settle the account and move on can someone please assist me i have been busy for 2 months now.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Jan 2019, 09:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jan 2019, 09:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Jan 2019, 11:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Should you wish to contact the Legal Department directly, please dial *** [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for making us aware of your complaint.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Should you wish to contact the Legal Department directly, please dial *** [free from Vodacom numbers].
Regards
Consumer Website Team
Vodacom's reply23 Jan 2019, 11:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Should you wish to contact the Legal Department directly, please dial *** [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for making us aware of your complaint.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Should you wish to contact the Legal Department directly, please dial *** [free from Vodacom numbers].
Regards
Consumer Website Team