No service to enquire about Vodastore purchases

No service for app purchases done on Vodastore via MyVodacom app

Placed three orders and the sms says to phone 082135 for queries. Phoned it, done authentication, spent a while on the call, then told they cant assist and I must phone sales department. Phoned them, authenticated again, spent a lot of time on the call, only to be told they also cant help. They said I must go into a store, but a store wont be able to help as it was not an in-store purchase

Will delete review once I have been assisted. Been with Vodacom over 25 years and have never had this issue before

All I want to know, I placed three orders and two have shipped, I just want to know which two shipped and which one is outstanding, that is all

I am almost going on leave and need to arrange, but need to know the above