No service to client

<p>I bought data on the vodacom app and did not received my double-up data as advertised. I phoned the customer care line and registered a complained with the customer care agent (Natasha), on the 18th of May 2017 (Ref nr. 1- ********** ********** ). The agent said to me that my will be resolved within 48 hours and that someone from her office will phone me and follow up on my complaint.</p> <p> </p> <p>Nobody phoned me to follow up, I phoned the customer care line again on 19th of May 2017 and the agent (Andiswa) said to me that my case is still open and not yet assigned to an agent. I then asked to be put through to a team leader or a manager. Andiswa kept me waiting on my cell phone, for 32 minutes where after she came back to me and said that the team leader is not working today. (What awesome service!!!!)</p> <p> </p> <p>I phoned the call centre again on the 22nd of May 2017, and the agent that answered my call said that my complaint has not been attended to and is still not been assigned to an agent. Then this service agent told me that my complaint can take up to 15 working days to be resolved. (I do not think so...)</p> <p> </p> <p>I have been a client with vodacom for the last 22 years and this is how I get treaded. If we as loyal client do not complain about pathetic service, nothing will be done about it. It is enough of dad service, I pay for a service and I expect the service that I pay for. Keeping me on the line waiting for 32 minutes and then tell me that the manager is not working today, place yourself in the clients shoes, and see if you would be satisfied with your own service.</p> <p> </p> <p>I think it is time that I should consider moving my business to another service provider that will treat me as a valued client.</p> <p> </p> <p>Enough is enough!</p> <p> </p> <p>Vicus van der Merwe.</p>