JS
Johan S
1 reviews | Active since Nov 2021
30 Dec 2025, 12:53
No Service - This festive season
Ordered my phone 2 weeks ago and still waiting. no Phone no service. after numerous calls and promises - Sir your phone is out for delivery. I feel conned and let down. Vodacom - YOU CAN KEEP THE PHONE CONSUMER PROTECTION ACT I WANT A FULL REFUND AND YOU CAN CANCEL MY CONTRACT - YOU CAN COME FIND ME AT TELKOM
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Dec 2025, 13:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Dec 2025, 13:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JS
Johan S's updateReviewer Update
30 Dec 2025, 13:07You are welcome to do so on Email as I've complained to customer care as well. I will Also Go to the Ombuds. THANKS
JS
Johan S's update30 Dec 2025, 13:07
Reviewer Update
You are welcome to do so on Email as I've complained to customer care as well. I will Also Go to the Ombuds. THANKS
Vodacom's replyOfficial
06 Feb 2026, 09:46Dear Johan
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has now been attended to and we hope you have a good day further.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has now been attended to and we hope you have a good day further.
Regards
Consumer Website Team
Vodacom's reply06 Feb 2026, 09:46
Official
Dear Johan
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has now been attended to and we hope you have a good day further.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has now been attended to and we hope you have a good day further.
Regards
Consumer Website Team