JH
Japie H

1 reviews | Active since Nov 2010

27 Mar 2017, 15:14

No service/signal for the past 2 hours

<p>This is pathetic. Please get your act together. We are working from home. We cannot make calls. We have not data link.</p> <p>Gauteng North Networks is asleep while the Baviaan****rt/Kameeldrift towers are out of order.</p> <p> </p>

0
Replies (4)
Vodacom
Vodacom's reply27 Mar 2017, 19:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Mar 2017, 08:23
Official

Dear Customer,

Your enquiry is currently in hand with our Networks Division.

You will be provided with feedback in due course.

Regards,

UW

JH
Japie H's update28 Mar 2017, 08:59
Reviewer Update

We gave now been without a signal for almost 24 hours. You are really taking your time. In future please check that your batteries and solar power, and or generator, are working at your towers in this area. It has been the problem in the past.

Now - can I please be provided with a refund since you are impacting my ability to work at the moment?No calls and no SMSs.

JH
Japie H's update28 Mar 2017, 13:45
Reviewer Update

Going stronly for 26 hours without service now. No phone calls. No work. No SMSs.