LN
Lindie N
1 reviews | Active since Jul 2018
26 Feb 2024, 08:49
NO-SERVICE SELFSERVICE?
Vodacom has theses POP ups when you have airtime, or try to load or purchase something.
Well turns out, I am stuck with a monthly ADDITIONAL 200mb purchase? WHICH CAN'T GET CANCELLED. because you cannot do that on the self service, and you never get to speak to a consultant??? You are referred to Tobi.
VODACOM, Your services have deteriorated to a point that I am ashamed to be a Vodacom customer.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
26 Feb 2024, 10:10 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Feb 2024, 10:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
