LN
Lindie N

1 reviews | Active since Jul 2018

26 Feb 2024, 08:49

NO-SERVICE SELFSERVICE?

Vodacom has theses POP ups when you have airtime, or try to load or purchase something.

Well turns out, I am stuck with a monthly ADDITIONAL 200mb purchase? WHICH CAN'T GET CANCELLED. because you cannot do that on the self service, and you never get to speak to a consultant??? You are referred to Tobi.

VODACOM, Your services have deteriorated to a point that I am ashamed to be a Vodacom customer.

0
Replies (1)
Vodacom
Vodacom's reply26 Feb 2024, 10:10
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team