NO service / response/ feedback / assistance

<p>I upgraded with Vodacom early August. With the upgrade, each phone (it was 2x upgrades), there was a promotional 10GB data.</p> <p> </p> <p>I received mine, however not the other number. Then, on My bill, Vodacom is charging me for the promotional 10GB data!!! Ann additional R600 has now been added to my bill, due end September !</p> <p> </p> <p>When querying with voda, I was given multiple reference numbers. I queried with your contact centre, your upgrade department, on facebook, as well as to the CEO's office.</p> <p> </p> <p>Gibralter Makhura at the CEO's office, confirmed that the R600 was added in error, and will be removed by the 01 Sept.</p> <p> </p> <p>Today is the 06/09, and the amount is still there! she last responded to me on the 24 August 2016. I have sent her 5x follow up emails, and not once response received yet! Your social media team at facebook said they will reply to me shortly (this was LAST WEEK), and guess what? NO RESPONSE !!!</p> <p> </p> <p>I WILL NOT BE PAYING FOR YOUR ERRORS !!!! AS MENTIONED BEFORE, I NEED THIS REMOVED FROM MY BILL!!! I do not have R600 laying around to pay for your mess-ups !! I do not want to hear another 'we will look into it' or 'we will get back to you shortly'.... I want this sorted out ASAP</p>