No service rendered to me, this is pathetic

On Saturday the 14th April, i lost my phone. On Sunday i went trade roude mall to do a sim swop, bought the sim card for 99c. when i called the call centre, i was told that my number is on contract. i explained to the guy that i am on prepaid and not contract, he said my number is showing contract, i must get a contract sim then they will be able to assist me. i went to the vodacom shop at protea glen mall and explained. they said they dont have the system to do the sim swop but they have the contract sim which are selling for R70 which is non refundable. The lady that works there was clue less and did not give me any info.

i bought the sim card for R70 and phoned in the customer service number. the lady that assisted me asked me where i bought the sim card, and told her at vodacom shop. She then said my number is on prepaid and doesnt understand why they said i should by a contract sim. i then gave her the other prepaid sim which i bout at trade route mall and she said its not loaded and i should by a specific sim which is what they should have told me in the first place.

now i dont have a phone number and Vodacom service is pathetic and needs to train their agents cause i get different information but dialing the same department.

i have a business and i need this number to be working today.

currently i am frustrated but i did expect this from Vodacom as this is not the first time i have to write on hello peter.

i need my phone number cause all my contact knows that number and now i cant even reach them or vs. this is really not on.