1 reviews | Active since Dec 2021
No Service Rendered / Incorrect Billing and Unauthorised Delivery – Order SO***
Dear Sir/Madam,
I am writing to formally lodge a complaint regarding the handling of my fibre application and the subsequent billing associated with Order Number: SO***.
According to my records, the initial application was unsuccessful and subsequently cancelled on 16 August 2025. I also communicated via WhatsApp with your team, confirming that the application should be cancelled.
However, I later received confirmation that the same application was marked as successful on 21 August 2025, despite my prior cancellation request.
Following the unsuccessful application, I proceeded to obtain fibre services through an alternative provider (Openserve), as my application with Vodacom had been declined. Despite this, a Vodacom Fibre Router was delivered to my residence without any prior arrangement, communication, or consent. The package was received by my domestic helper, as no one had contacted me to coordinate delivery.
I also recall responding to an email from Vodacom requesting additional information, to which I clearly stated that I no longer required the service, as I had already moved to another provider.
Furthermore, there appears to be a continued lack of communication, as additional delivery attempts were made without any prior notification or engagement with me.
On 6 April 2026, I received an invoice from Vodacom for an amount of R1,725.00. This charge is completely unclear and unjustified, as:
I did not proceed with Vodacom services; No services were rendered to me; No agreement was in place following my cancellation; No communication was made to explain this charge.
I am extremely dissatisfied with the lack of communication, poor service delivery, and the unwarranted billing. This situation further reinforces my decision not to proceed with Vodacom services.
I hereby request the following urgent actions:
Immediate reversal of the R1,725.00 charge; Clarification in writing regarding the origin of this charge; Collection of the Vodacom Fibre Router from my premises at your earliest convenience, with proper prior arrangement.
Please note that I will not make payment for services that were neither requested nor provided.
I expect this matter to be resolved promptly and without further inconvenience. Kindly treat this as a matter of urgency.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am writing once again regarding this matter, which remains unresolved despite my previous communications. ( Vodacom Notification - I***-4)
I have recently received a letter advising that I owe Vodacom an amount of R199 and that a debit order has failed. I wish to reiterate that I have never authorized any debit order to be deducted from my bank account. As such, I am extremely concerned that this issue has still not been rectified.
Furthermore, I was previously advised that no amount is owing to Vodacom, as no service was rendered. In light of this, I do not understand why I am continuing to receive correspondence indicating an outstanding balance and failed debit orders.I urgently request that this matter be investigated and resolved without further delay. In addition, I require written confirmation that my account reflects a zero balance and that no fees or charges are owing to Vodacom.
Given the ongoing inconvenience and confusion caused by this matter, I would appreciate your prompt attention and written feedback as soon as possible.
I am writing once again regarding this matter, which remains unresolved despite my previous communications. ( Vodacom Notification - I***-4)
I have recently received a letter advising that I owe Vodacom an amount of R199 and that a debit order has failed. I wish to reiterate that I have never authorized any debit order to be deducted from my bank account. As such, I am extremely concerned that this issue has still not been rectified.
Furthermore, I was previously advised that no amount is owing to Vodacom, as no service was rendered. In light of this, I do not understand why I am continuing to receive correspondence indicating an outstanding balance and failed debit orders.I urgently request that this matter be investigated and resolved without further delay. In addition, I require written confirmation that my account reflects a zero balance and that no fees or charges are owing to Vodacom.
Given the ongoing inconvenience and confusion caused by this matter, I would appreciate your prompt attention and written feedback as soon as possible.
I refer to my previous complaint regarding the unauthorized debit order on my Vodacom account.
Following my initial complaint, I was expressly advised that the matter had been investigated and resolved, and that no debit order would be processed against my bank account. Based on this assurance, I considered the matter closed.
However, despite this confirmation, I note with serious concern that an amount of R299.88 was debited from my FNB bank account on 30 June 2026 under reference number *** I***.
I wish to place on record that I have never signed, accepted, or authorised any formal agreement permitting Vodacom to debit my bank account, nor have I provided a valid debit order mandate for this amount. The deduction is therefore entirely unauthorised.
This action is not only inconsistent with the assurances previously provided to me but also constitutes a breach of the resolution communicated in response to my original complaint. It is unacceptable that Vodacom has proceeded with an unauthorised debit after confirming that the matter had been resolved and that no further debit orders would be processed.I therefore formally demand the following:
- An immediate investigation into this unauthorised debit.
- A full refund of the amount of R299.88 without delay.
- Written confirmation that all debit orders linked to my account have been cancelled and that no further deductions will be processed.
- Written confirmation that my Vodacom account reflects a zero balance and that no amounts remain outstanding.
- A detailed written explanation as to how and why this unauthorised debit was processed after I had been advised that the matter had been resolved.
I trust that Vodacom will treat this matter with the seriousness it deserves and provide a written response as a matter of urgency.
I refer to my previous complaint regarding the unauthorized debit order on my Vodacom account.
Following my initial complaint, I was expressly advised that the matter had been investigated and resolved, and that no debit order would be processed against my bank account. Based on this assurance, I considered the matter closed.
However, despite this confirmation, I note with serious concern that an amount of R299.88 was debited from my FNB bank account on 30 June 2026 under reference number *** I***.
I wish to place on record that I have never signed, accepted, or authorised any formal agreement permitting Vodacom to debit my bank account, nor have I provided a valid debit order mandate for this amount. The deduction is therefore entirely unauthorised.
This action is not only inconsistent with the assurances previously provided to me but also constitutes a breach of the resolution communicated in response to my original complaint. It is unacceptable that Vodacom has proceeded with an unauthorised debit after confirming that the matter had been resolved and that no further debit orders would be processed.I therefore formally demand the following:
- An immediate investigation into this unauthorised debit.
- A full refund of the amount of R299.88 without delay.
- Written confirmation that all debit orders linked to my account have been cancelled and that no further deductions will be processed.
- Written confirmation that my Vodacom account reflects a zero balance and that no amounts remain outstanding.
- A detailed written explanation as to how and why this unauthorised debit was processed after I had been advised that the matter had been resolved.
I trust that Vodacom will treat this matter with the seriousness it deserves and provide a written response as a matter of urgency.