No service received for online order delivery

I order an iPhone 6 Plus 64GB on Tuesday, 7 April 2015. RAM couriers received my phone on Wednesday evening and the delivery was meant to go out on Thursday morning. After receiving no communication whatsoever from either RAM or Vodacom, I took it upon myself to follow up why the delivery never took place.<br> <br> I was informed by RAM Pretoria that Vodacom forgot to send the invoice of my phone contract with the actual phone and that no one from Vodacom was assisting RAM. The contact person at RAM Pretoria in the credit office which I have been speaking to is Given.<br> <br> I called yesterday evening and spoke to Thabo at Vodacom after sales service and he informed the invoice was being sent immediately and that I would receive delivery today.<br> <br> I once again had to follow up this morning TWICE with Given at the RAM office in pretoria and twice with Vodacom Customer service (***), After 10 min on the first call and 23 minutes on the second call and use of the callback function I still have received no assistance.<br> <br> How difficult is it to send an invoice with a phone for delivery? Why am I still waiting for my \next day delivery"? My phone is broken and I need this delivery TODAY not next week"""