NO SERVICE: REACTIVATION OF SIM CARD

I am reporting this on behalf of my mom. Let me start off just by saying we both work from 7am until 7pm. She signed for a debit order and 3 months ago she realised that Vodacom puts there debit order through whenever. She went in twice where the consultant helped her by \doing something on the computer"and giving her the reassurance that the debit order will be going through on the date she requested from them. They have \""deleted\"" her number and wiped her # completely. I would just like to bring to your attention that my mother (the CUSTOMER) did go to Vodacom and complain and tried to correct the error that Vodacom is liable 4. Riana helped us on 2 April 2015. She informed us that the account is R609.34 in arrears I paid for a new sim card and Riana told us to keep the sim card in the phone. I went to FNB paid the amount and took my receipt (proof of payment) back. 10 days later and the phone is not working. We went back to Vodacom. each time they spin a different story. I am disgusted that my mom needs to wait this long for a mistake that was ACTUALLY VODACOM'S mistake?? The sales consultants at the Jeffreys Bay shop is also getting fed up and rude with us complaining."""