NO SERVICE..... POOR SERVICE ------

I migrated my contract on the 24th of August and somebody cancelled my request without my permission. This should have been active from the fist of October. I am now going to use more talk time minutes then that on the smarts contract which is 75 minutes therefore I am going to pay for my calls per minute and I need VODACOM to accommodate me on the mistake they made. I went to the VODACOM shop in George Mall today and they rectified my contract that will only start on the first of November in the meantime my call charges will be more then I should have paid. I need you to react to this request immediately. This is No Service at all.