No Service, Poor customer care, No Connection

Good Day Vodacom. Dating 31/01/2023 I called in for a relocation order - So*** . I was advised by your agents i need to cancel my contract entirely and reopen a new line as i was moving houses. Advised by your agents this will be done on your end the relocation order will be processed and I will have a new router delivered to my new address. I received email correspondence advising my last day on the connection would by the 28th Feb 2023. No correspondence on my new line, when it will be received, what stage it is in nothing. Today is the 08th of March 2023. your line cancellation was fulfilled but no new route, no new connection no feedback no nothing. Every single call iv made to the call centre iv been referred to different agents, different departments with poor customer care service. Vodacom then sent me a relocation order form advising it takes a calendar month for the request to be put through. 31/01/2023 - 08/03/2023 ??? have we not passed the calendar month already. Can someone who can assist me with a resolution/ feedback or an update handle this matter. The service received from your call Centre is disappointing to say the least.