NO SERVICE, PLEASE NEED HELP

<p>I have been a Vodacom client since 1999 and every time I needed to upgrade did my upgrade at Game, without any problems and received excellent service.</p> <p>I upgraded my phone in December 2016 to a Samsung S6. The microphone got faulty soon after I got the new phone. I can hear people, but they cannot hear me.</p> <p>Been to Clearwater Mall and Cresta Vodacom repairs twice, who advised that it will take between 7-14 days as they need to send my phone away.</p> <p>They advised that I can take it to Fourways Mall as they have technicians on sight. I have done that. I took in the phone on 02.02.2017 and got it back on 03.02.2017. When we tested the phone all seems to be ok. The next day, same problem as before. No one can hear me.</p> <p>It is very frustrating as I have a business to run and need my phone 24/7. Next day went to Cresta, as it around the corner from me.</p> <p>Nobody can tell me what the next step is. The phone is faulty and all I want is a new phone.</p> <p>To get hold of someone who can help and make an decision is really a problem.</p> <p>All I need is a new phone.</p> <p> </p>