RR
Roderick R

1 reviews | Active since Oct 2020

17 Nov 2020, 12:06

No service or loyalty from Vodacom.

I have written not less than 3 reviews on this site regarding the poor reception at my property from Vodacom. After every review Vodacom immediately send me a message that one of their agent will contact me which does happen. Unfortunately that is where it ends. I have now contacted a private contractor to help me and his answer to me was that Vodacom will install a booster to rectify my problem. Please Vodacom I know you are watching this platform 24/7 so if you are going to get an agent to contact me make sure that the person is able to assist me with my query and is in a position to make dississions.

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2020, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team