No Service or feedback.

After my last 2 complaints I was contacted by Vdacom franchise dep, vodaworld, vadacom headoffice, and everybody told met the above mentioned shop was in the wrong, they are just waiting for feedback. We are without a phone now for FOUR WEEKS. A NEW PHONE THAT WE ARE STILL PAYING (samsung S6). Is vodcom now untouchable? They are just taking money from their customers with NO NO NO NO service. I thought the customer was always wright, but now it seems to me VODACOM IS ALWAYS WRIGHT AND ***** THE CUSTOMER.