No service or communication

Vodacom this in not on. I have been without my fibre connection since 9 August 2019. When trying to log a fault on Wednesday 14 August 2019 one of the call centre operators insisted that I go home and call in the MAC address of my router in order to check the connectivity. By chance I spotted technicians in the area which then confirmed that the service is unavailable since some equipment was ******. Could this fact not be conveyed by the agent? On Friday, 16 August I called again. I was the informed that the technician would call back within 24 hours. Needless to say I am still waiting for that call. Once again I was not informed that there is a break in service as result of equipment theft. I then called again yesterday afternoon and the agent indicated that I would receive a call latest at 16h30 to provide me with an update. Still waiting for that call also. At 09h30 this morning I received an SMS now confirming a fibre cable breakage. To say that bI am dissatisfied with the service/feedback I have received is the understatement of the month.