iA
ish A

1 reviews | Active since Feb 2017

18 Feb 2017, 09:45

no service only money eaters

<p><span style="color: #555555; background-color: #ffffff;">I believe the worst company to ever do business with is vodacom ive spent this much money and not a cent was worth the trouble.My 7month old Sony xperia stopped working at which point i sent the phone back to Vodacom for repair until a day later the phone felt slow and began to reset when i gave it in wasting my time and money. Under Vodacoms agreement the phone under warranty would be repaired by Vodacom within 7 days and if they cannot repair the phone it would be sent to the supplier for repair and could take 14 days. Two months later the same problem has happened i received the phone back after repairing it on the same day the phone starts to reset after sending the phone in for repairs 5times. After much backwards and forwards with proof of Invoices and delivery notes being supp**** a manager in Vodacom now said they would get the phone repaired by Sony. R10 000 spent and only once was the manager kind enough to respond how long will this process take. Do no waste time on looking into anything and keep your phone and pathetic service</span></p>

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Replies (2)
iA
ish A's update18 Feb 2017, 22:10
Reviewer Update

Lets be honest for this one time. Your store repaired the phone it was given back to me and a day later the battery was faulty or caused the software issue. Then 6months later the identical problem comes back and the phone wouldnt work after sending for repairs and vodacom returning the phone well hey the same fault 6months later is occuring or maybe its a sony device fault how about that, i used my savings for this phone and there wouldnt be any service provided on the issue so unless i receive a new sealed device you will be hearing from my lawyer soon

Vodacom
Vodacom's reply21 Feb 2017, 14:20
Official

Dear Client

We escalated the matter to the Vodacom Repairs Escalation Desk for further investigation and feedback.

We would like to apologise for the handset problems you have been experiencing.

Kind regards

Vodacom Consumer Website Team