No service on contract and no response either

I am not sure why Vodacom has n customer care line as they have no intention to act on what is complained about. It takes 50mins holding on to eventually get to a point to speak to anyone. Then I'm told we will log a complaint, but do not expect a response before 2 weeks. On my app I then get a query response saying it is resolved but nothing done. Then takes another 2 calls of 40mins holding on to get the same answer. On contract with no signal. Vodacom is the more expensive option, this is not the service I was expecting.