No Service - not even poor

Received my new phone without a sim card. The online agent refers me to the After Sales. Aftersales cant help me today because its Friday afternoon after 1 pm. You need to wait until Monday because we don't work over weekends. I want to speak to the teamleader Tebogo Ragedi. The call centre agent promises Tebogo will call within a hour. 4hours go by and after holding for 45min at a time I get hold of the After sales team again. Tebogo refuses to speak to me. The agent refuses to give me the details of Tebogo's manager. I ranted and complained and shouted but no one could help me.<br> I have a phone but no sim card. What am I supposed to do with a phone with no sim card for 48 hours because AfterSales messed up? Online Sales escalated my issue. Today is Monday 08:30 and no one has bothered to let me know when I can expect assistance. When Tebogo can call since Friday he/she was supposed to call 13:10.<br> Vodacom retentions can make the call maybe?