NO SERVICE - NONE

On 5/10/2015 husband app**** for additional line-data contract.Never received it.Courier company brought package TWICE,but on Vodacom's paperwork my husband's details with MY ID no was used,which resulted in them not able to give either him or myself the package,as the details does not match.So Vodacom committed ***** with MY ID no,as they did not have permission in using it,AND it shows that my husband's details at VODACOM is wrong,though our existing contract is UNFORTUNATELY with them for more than 6 years.We complained in all possible ways with all possible means.Vodacom did not even try to sort out the problem,though we were contacted after each complaint,and that is where it stopped.Multiple promises made,nothing happened.To NOW,my questions on why, how and with what permission MY ID no was used,have not been answered.VODACOM has ZERO service,VODACOM is negligent,and LOVE to blame third parties.The courier companies received the blame,though it was in writing,black on white that the problem lies with VODACOM.VODACOM,please cancel the new application which is now pending for 42 days.We also want to cancel our existing contract with VODACOM as well,with no cost to us.Pathetic.