no service, no support, yet we get billed and bul****

After signing up for Vodacom Fibre and having the installation done quite quickly we were looking forward to some increased download and browsing speed. in our case the 100mb line returns speed that I can only compare to dial up. Countless emails and calls with no resolve this morning they decided to bill me for the 3 months of no service. Understandably they could not come out during lockdown and we were patient. Up to this day there has still not been any attempt to send a technician. We have sent dozens of different speed tests to show our frustration, yet we get bounced from one call center operator to the next. This contract is linked to my phone account which will shortly be cancelled if not resolved asap.