NR
Nico R

1 reviews | Active since Dec 2012

01 Apr 2015, 11:10

NO SERVICE, NO RESPONSE, NO NOTHING!

Really, Vodacom! I have been struggling with you now for MONTHS! Since August 2013. It is now at the point where my contract is to be cancelled due to a lack of 3G coverage in my area and was suggested by one of your own staff. But nobody's come back to me! I have paid yet another month's contract fees for 3G I had to use outside my house. Apparently the contract rates are also going up. I have even gone so far as lodging a complaint with ICASA about the issue .... and ..... NOTHING! Phoning your service numbers are to no avail - 20 minutes on hold for your *** number, not to mention no response on the Cancellations and Retentions (whaaaaat!!!???) number, either.<br> <br> Shall I pay a production company to make an ad about this and broadcast it on all TV networks to get your attention?????

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Replies (1)
Vodacom
Vodacom's reply01 Apr 2015, 12:32
Official
Hello terrynight,

Thank you for your posting. We sincerely apologise for any inconvenience you have experienced.

This matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards,
Vodacom Consumer Website Team