1 reviews | Active since Dec 2012
NO SERVICE, NO RESPONSE, NO NOTHING!
Really, Vodacom! I have been struggling with you now for MONTHS! Since August 2013. It is now at the point where my contract is to be cancelled due to a lack of 3G coverage in my area and was suggested by one of your own staff. But nobody's come back to me! I have paid yet another month's contract fees for 3G I had to use outside my house. Apparently the contract rates are also going up. I have even gone so far as lodging a complaint with ICASA about the issue .... and ..... NOTHING! Phoning your service numbers are to no avail - 20 minutes on hold for your *** number, not to mention no response on the Cancellations and Retentions (whaaaaat!!!???) number, either.<br> <br> Shall I pay a production company to make an ad about this and broadcast it on all TV networks to get your attention?????
Thank you for your posting. We sincerely apologise for any inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for any inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
