MA
Michele A

1 reviews | Active since Sept 2014

06 Mar 2017, 13:08

No service - NO LTE as promissed

<p>Good day, I cancelled my contract with MTN because I want LTE coverage and only vodacom can has LTE coverage in klerksdorp. So.... I took out my contract 2/3 months ago... phoned a million times and still no LTE was activated... It is not the NEW LG G5 cause if I put my wives sim into my phone I have coverage. We did a sim swop stil no LTE coverage. I am going to cancel my contract within 7 days if you do not activate the LTE coverage before then!!! REFERENCE logged ( 1- ********** ********** ) </p> <p> </p> <p>I have to pay every month to have ****TY service!! I cant even whats app properly with that bad signal. My wife (Also vodacom sits next to me and has LTE G4 cover)</p> <p> </p> <p>I do not want another call log number, or sms saying we are working on it, or any of your pathetic advice. I WANT IT FIXED!!! Otherwise me AND my wife will move our accounts!!</p> <p> </p> <p>Neil de Abreu!!!</p> <p> ********** 357</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply06 Mar 2017, 14:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team