No service, no joy, Vodacom does not know customer service

After struggling with Vodacom since May 2019 to upgrade my account, I have logged call after call. Compliant after complaint and they all fall on deaf ear, even when stating your reference number. When you call, consultants say they will call you back and never do. The phone cuts etc.

Absolutely no joy...

Finally on the 26th of August I successfully upgraded my account on the online portal, with the reference number and all. Yet nothing came from that.. as I allegedly chose for a sim card to be delivered,which is not the case.. As I am already a Vodacom Red client, why would I opt for another sim? (after my last sim was replaced less than two month ago due to an error from Vodacom)

That being said, when I queried this, I was told that a courier tried to deliver the alleged to a chosen address, and no one was home. which is also not the case as we always has someone there from the nanny to my wife that was on maternity leave..

Best of all, no courier contacted me to set up a delivery time, and "because this was done online, I did not have access to a consultant to advise of any issues" - this from one of the call center consultants..

SO more lies from Vodacom. Since Aug I can not get the upgrade as I have chosen not to pay my account, and now because it is in arrears I can not upgrade to another contract... how does Vodacom justify their bad service and lies??

I am posting this here as a last resort for feedback from Vodacom to rectify their issues, before i log a complaint firstly with the consumer council, and the mobile service ombudsman.

I would be happy to address this with Vodacom as i have been with every consultant calling to collect the outstanding amount, and who also drops the phone when i start to explain the situation..

Vodacom will have all this info on recording, if to actually listen to they chose to listen to it.

Vodacom can reach me on my blocked account : ***.

Looking forward to your their response.

Regards

Etienne Raath *** ***