NO SERVICE - NO INTERNET - NO RESPONSES

<p>As I turned on my WIFI ****le on Monday 7 November 2016 - I get an error message and it won't connect to the internet. I phone Vodacom customer care only to be told my account has been suspende because I owe them R12000 and that is my credit limit. According to the lady on the phone, these costs had been incurred in the month of October over and above the 3GB data contract I have with them. Naturally I dispute the data charges and was told I will be contacted within 24 - 72 working hours. Then...NOTHING happens, I drive to the VODASHOP in Vanderbijlaprk and the lady helping me phones the service department - who promises to contact me that afternoon (Wednesday) or the following morning. As I receive no call, I drive BACK to the shop only to be told there is nothing they can do for me, I must just wait. I phone customer care AGAIN and I am told that my dispute has been escalated and they should have contacted me already. They lodge another dispute and complaint and I was told I will be phoned in 24 hours. Here we are at Monday AGAIN - for a whole week I have had no internet connection and no access to data I have already paid for. Vodacom has made no attempt to contact me with regards to my problem and my business has suffered as a consequence. I am unable to submit claims to medical aids and communicate with patients. I am fed up with no asnwers and no access to Vodacom services on my phone or tablet.</p>